All gifts and experiences can be sent to you, directly to the recipient, or to another address at your request. 

Please ensure the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or in case premises are locked. In case of perishable items like flowers and cake repeat delivery will not be possible and no refunds will be available. 

If an experience pack goes astray in post, we will provide a duplicate free of charge. Please contact us as soon as possible for this. 

 All items will be delivered on or before the actual delivery date required. 

There are no guarantees for courier shipments - we try and deliver to you as required however in various conditions beyond our control there could be delays. 

Exchange Rates:
Our base pricing is in Indian Rupees however you may use a credit card from any other country to pay for products. The prices in US Dollars and Great Britain Pounds are provided for indicative purpose only. The actual rate applicable by your bank on the date of processing will be what you will be charged. 

Complaints & Liability:
We welcome your feedback on all of our gifts and experiences. If you have a problem or complaint on the day, please bring it to the attention of your experience manager or contact us at Customer Care as soon as possible, so we have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Care and we will be happy to take the matter up with the supplier. 

Whilst we take every care in choosing our service providers, yet the quality packaging  and delivery is guaranteed based on the guarantees received by us as contracted  with our service providers.  Hence, at times despite taking care to ensure timely execution - due to reasons beyond our control there could be delays or missed timelines because of traffic related problems, courier delivery delays or National Holidays. Personalization Store's  liability for any claim of breach of obligation because of - but not limited to - the factors mentioned above regarding any single voucher, item shall not exceed the price of that experience. 

Affiliate Program:
The Personalization Store Affiliate Program provides individual and organisations with an opportunity to profit from the Personalization Store business. Depending on the program selected by the affiliate payouts may vary basis clicks, impressions or sales. 

Once you have been notified that your site has been accepted into the Program, we grant you a revocable, non-exclusive, worldwide, royalty-free license for the duration of the term, solely for purposes of facilitating referrals from your site to the Personalization Store Site, to provide on your site one or more of types of links. 

The Personalization Store Affiliate Program pays up to 15% on the value of sale depending on the program you choose. We may choose to run different programs at different times and you can join whichever one suits your needs. 

To permit accurate tracking, reporting and fee accrual, you must ensure that you use correct links between your site and Personalization Store. We will not be liable for paying referral fees on purchases that are not correctly tracked and reported because the links on your site were not setup correctly. 

You may NOT: (a) directly or indirectly offer any visitor any consideration or incentive; (b) read, intercept, record, redirect, interpret, or fill in the contents of any electronic form or other materials submitted to us by any person or entity; (c) in any way modify, redirect, suppress, or substitute the operation of any button, link, or other interactive feature of the Personalization Store Site; (d) take any action that could reasonably cause any customer confusion as to our relationship with you, or with respect to the products you choose to display; (e) advertise on search engines or other sites with 'Personalization Store' or related keywords to generate click-throughs for this code. (f) promote products on websites that contain promote violence, hate, illegal activities, or include 'Personalization Store' in any manner in their domain/ sub-domain name or website name; (g) artifiially inflate clicks, impressions or sales. 

In case of fraudulent (as defined by but not limited to the above) activities Personalization Store will reserve the right to terminate membership to the program without notice and without assigning reason. Pending payouts in such cases of fraud will also be forfeited. 

International Shipping:
We ship some products outside India. As per international shipping regulations there may be Customs Duty or other taxes that may be levied by the Governments of the consignee countries. In such cases these duties need to be paid by the consignee. We are not aware of regulations for different products in different countries and cannot predict this at the time of purchase. Delivery times are only estimates and we do not provide guarantees for these because of a variety of factors involved in international shipping. Due to the nature of these shipments we are unable to offer any refunds for the same. 

Copyright & Others:
All prices quoted in our promotional literature and on our website do not include taxes and these may be charged extra as you check out. We reserve the right to increase the price of any item without notice. 

The text, illustrations and images used on the Personalization Store website, promotional literature, EDMs are protected by copyright and must not be copied in whole or in part without the express permission of Personalization Store. 

All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. Personalization Store reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with Indian law. The purchaser and Personalization Store agree that any problems fall under the jurisdiction of the Baroda courts. 

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